Add-ons

Extend any paid plan with IVR voice automation or HIPAA compliance features. Month-to-month. Cancel any time.

Base plans: Free Trial · Starter ($99/mo) · Professional ($299/mo) · IVR Automation ($499/mo)

IVR Automation Add-on

Available on Starter and Professional plans

+$199 / month
billed monthly

Automated phone confirmation, press-1 workflows, and AI voice routing — without upgrading to a full IVR Automation plan.

What’s included

  • Dedicated Twilio phone number (toll-free or local US area code)
  • Inbound IVR menu: confirm, reschedule, or transfer to staff
  • Outbound automated reminder calls with press-1-to-confirm
  • AI voice routing for common scheduling queries (available appointment times, cancel/reschedule prompts)
  • DTMF and speech-to-text input on supported call flows
  • IVR activity log tied to your event and participant records
  • Works alongside existing SMS and email channels — participants choose their preferred method

Best for

  • Healthcare or research teams serving patients who prefer a phone call over a link
  • Any organization with participants who are not reliable smartphone or email users
  • Teams that want voice confirmation without upgrading the full IVR Automation plan
Contact sales to activate

HIPAA Pack

Healthcare teams

Available on Professional and IVR Automation plans

+$150 / month
billed monthly

Activates BAA eligibility, consent recording, right-to-delete, and audit CSV export — for teams handling PHI or operating under HIPAA.

What’s included

  • Business Associate Agreement (BAA) — we will sign a BAA with your organization upon request
  • Consent recording per participant (study participation, data sharing, custom consent types with versioning)
  • Right-to-delete (HIPAA erasure) — removes participant from all 6 collections in one operation
  • Participant data export (right-to-access) — structured JSON of all records for a participant
  • Audit log CSV export — downloadable from dashboard; no PHI stored in any log entry
  • Participant data stored in MongoDB Atlas (US region); TLS in transit; encryption at rest at provider level
  • Priority compliance support for pre-go-live review and BAA process initiation

Best for

  • Healthcare research sites, clinical coordinators, and IRB-accountable teams
  • Clinics, health systems, or any team scheduling patients under HIPAA obligations
  • Organizations that need a signed BAA before using a scheduling vendor

Note: HIPAA Pack activates capabilities but does not make your organization automatically HIPAA compliant. You remain responsible for your operational safeguards, BAA process, workforce training, and policy compliance. Contact us to begin the BAA process before handling PHI.

Activate HIPAA Pack

Enterprise & Custom Solutions

Custom pricing

Custom

For health systems, research networks, CROs, and enterprise operations with custom volume, integration, or compliance needs. We work directly with your team to scope the right setup.

  • Custom participant and event volume
  • Dedicated onboarding and implementation support
  • Custom IVR flows and branded voice prompts
  • Multi-site and multi-org architecture
  • Custom integrations (EHR, CTMS, CRM, scheduling systems)
  • SLA-backed support and priority response
  • BAA and compliance review included

Add-on eligibility by plan

PlanIVR Add-on (+$199/mo)HIPAA Pack (+$150/mo)IVR Included
Free Trial———
Starter ($99/mo)✓ Available——
Professional ($299/mo)✓ Available✓ Available—
IVR Automation ($499/mo)—✓ Available✓ Included
Enterprise—Included✓ Included

Not sure which add-on is right for you?

Email us and we’ll help you choose based on your industry, team size, and compliance requirements.

Email contact@slotwisepro.comSee base plans